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Corporate Concierge/Receptionist

FUNDAMENTAL JOB FUNCTION:

Adding an extra touch of comfort, convenience, and luxury, a Tillinger’s Concierge exceeds client expectations by executing Signature Service. Situated within a premiere commercial real estate setting, a Tillinger’s Concierge is responsible for overall tenant satisfaction by assisting executives with daily tasks including meeting and catering coordination, travel and transportation logistics, ticket and reservation procurement, gift purchases and fulfillment, and beyond.

 

DUTIES AND RESPONSIBILITIES:

  • Facilitate special requests to include airline reservations, ground transportation, dining reservations, spa and salon appointments, tickets to major events, accommodations, discount admissions, local area information and maps, and other services.
  • Assist VIP Services in developing relationships with local businesses and service providers that present exclusive, value-added privileges to clientele.
  • Create marketing communications that inform and engage clientele; distribute with the approval of VIP Services.
  • Maintain familiarity with VIP Client Service offerings, monthly newsletter inclusions, and any marketing materials available to clientele.
  • Proactively ascertain knowledge of existing and new local area businesses, services, convenience, and leisure time activities.
  • Create an engaging service environment, exceeding client expectations in genuine hospitality service.
  • Approach all encounters with clients and colleagues in a gracious, attentive, courteous, and service-oriented manner.
  • Respect the privacy, information, perspectives, priorities, time, and resources of each client.
  • Know the names of all key tenants and frequent associations.
  • Understand client preferences and maintain current and accessible notes and records for future reference in order to deliver far-exceeding service.
  • Communicate tenant concerns to property management and Tillinger’s Corporate Office.
  • Maintain regular attendance and highest standards of personal appearance and grooming, in compliance with Tillinger’s standards, as required by the employee handbook.
  • Maintain all applicable logs, updates, files, and relevant computer and/or paper log systems relevant to service operations.
  • Maintain and reconcile inventory of desk supplies, resident amenities, and cash sales.
  • Maintain accurate and complete shift notes and inquiry tracking to ensure successful communication with leadership.
  • Check Tillinger’s corporate email communications. Respond to client and corporate correspondence in a timely manner.
  • Additional duties as assigned.

 

REQUIREMENTS AND QUALIFICATIONS:

  • Graduate of an accredited college or university preferred.
  • 2+ years of front-of-house customer service experience in the hotel, hospitality, and retail industries.
  • Vast knowledge of Boston area attractions, restaurants, businesses, and leisure activities.
  • Positive, outgoing, and attentive demeanor.
  • Strong oral, listening, organizational skills, and written including proficient word processing and strong computer knowledge including programs such as Microsoft Word, Excel, and Outlook.
  • Ability to demonstrate a history of proven reliability and consistency.

 

BENEFITS:

  • Paid Training
  • Paid Sick & Vacation Time 
  • 100% Company-Paid Individual Healthcare Premiums
  • 401(k) Plan
  • Special Industry Perks & Savings

This position is Monday - Friday, 8:30am-5:30pm. Holidays are off and paid. 

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