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Overnight Concierge

As an Overnight Residential Concierge, you’re the gatekeeper and "go-to" for residents. You take ownership and pride in creating stellar first impressions and building ongoing positive relationships. Your natural ability to strike up a conversation and make people feel “at home” is what enables you to excel. You enjoy personalizing every interaction and consider it a challenge to learn the names and favorite things of all of your customers (that goes for four-legged residents too!).

 

As an Overnight Residential Concierge, your primary responsibilities include:

  • Solving problems and providing timely assistance to residents and prospects with care.
  • Building Tillinger brand loyalty and achieving resident retention goals by ensuring a consistently positive experience.
  • Frequently maintaining front desk logs, package rooms, and accurate desk inventory.
  • Monitoring security systems and cameras.

You Create Value by:

  • Engaging people in meaningful conversations that demonstrate your concern and genuine desire to make them feel welcome and at home.
  • Being alert and attentive to surroundings and resident requests.
  • Playing an active role in making certain the community is impeccable.
  • Seeking out opportunities to enhance customers' experience.

What You Bring to Us:

  • Associates degree, preferred.
  • 1+ year of experience in a hospitality, retail, hotel environment.
  • Savvy computer skills.
  • Outstanding communication skills, both written and verbal.
  • Previous overnight experience, preferred.
  • A sharp professional appearance.
  • An eye for detail and a knack for anticipating a resident's needs.

What We Offer You:

  • Paid Training
  • MBTA Accessibility & Parking Provided
  • Paid Sick & Vacation Time
  • Holiday Bonus Pay - DOUBLE!
  • 401(k) Plan
  • Special Industry Perks & Savings!

Schedule: Fridays & Saturdays, 11pm-7:30am (16 hrs./week)

 

Should you be a candidate we would like to meet, we will contact you! Interviews are taking place on an ongoing basis.

 

**All candidates must be able to pass a criminal background check**

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