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Residential Door Staff

Join our Residential Doorperson/Concierge team. In this position, you are the ambassador to the property enhancing the luxury appeal to the property by demonstrating the most refined “first impression” to our client, residents, their guests, and surrounding community. We will provide you with the necessary paid training for you to deliver our high standards of style, service, and personal attentiveness.


RESPONSIBILITIES:

  • Greet all residents and guests confidently and cordially upon entering the property; announcing and registering guests and vendors/contractors
  • Establish professional relationships with resident understanding their preferences and anticipating their needs
  • Provide curbside/door assistance with baggage and other items, assist with local area information, and execute daily tasks in accordance with operations
  • Be an ambassador to the property by assisting the individuals with local area information and directions with a service- oriented manner
  • Assist with the direction and supervision resident move ins and move outs
  • Maintain all areas including entryway, doors, lobby, and waiting areas in a neat, clean, and organized manner
  • Report damages and cleanliness issues to the appropriate personnel
  • Maintain a clean and accessible bell cart and assist residents as needed
  • Maintain umbrella inventory and have them readily accessible on days with inclement weather
  • Maintain daily logs and communicate effectively to colleagues during shift changes
  • Follow emergency procedures as directed in the property manual


 QUALIFICATIONS:

  • High School Diploma or equivalent; College Degree Preferred
  • 2+ year’s experience in high-impact guest service environment, Doorperson experience a plus
  • Self-motivated and ability to multi task while remaining composed and approachable
  • Creative thinker with the ability to resolve issues successfully
  • Knowledge of local area information, including the arts, tourism, entertainment and sports, dining and Shopping, and other leisure activities
  • Professional appearance with a positive, outgoing, and attentive demeanor
  • Customer service driven with a passion to provide high-level service


TILLINGER’S OFFERS:

  • Paid Training & Sick Time
  • 100% Company-Paid Health Insurance 
  • 401(K) Plan
  • Pre-Tax Commuter Benefit
  • Employee Referral Bonus
  • Hospitality Discounts and Privileges!

SCHEDULE:  

Full-Time: Fridays - Mondays, 3pm-11:30pm (32 hours+); NOTE: Additional Shifts are often available leading to a 40 hour workweek. However, the fixed schedule for this role is 32 hours (as outlined above).

 

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